If you buy a website plan for the first time and it is not right for you, write to us within 7 days of the payment and we will refund it in full. You do not have to give a reason.

The 7 days apply to the first paid plan bought for a workspace, whether you paid monthly or yearly, and whether you chose the plan yourself or paid for a website our team built and handed over to you.

The refund covers the plan. Anything bought with it that is listed below as non-refundable is deducted.

• Renewals, and a second or later plan bought for the same workspace.
• A change from one paid plan to another.
• Domain names, once registered, renewed or transferred. The fee is paid to the registry and cannot be recovered.
• Business email, cloud and software licences from other vendors, once provisioned. Where a vendor gives us a refund for an unused term, we pass it on to you.
• AI credits that have been used, and packs of credits once any part of them has been used.
• Text messages that have been sent.
• Payments made more than 7 days ago.
• An account suspended or closed for breaking the Terms of service or the Acceptable use policy.

• You were charged twice for the same thing, or charged the wrong amount.
• You paid and the plan or service was never provided, and we cannot provide it.
• A domain you paid for could not be registered.

These are refunded in full whenever they are noticed, with no 7-day limit.

You can cancel a paid plan at any time from the billing page of your workspace. Cancelling stops the plan from continuing; it does not refund the current period. The plan stays active until the end of the period you paid for, and the workspace then moves to the free plan.

Plans paid for by wallet, bank QR or bank transfer do not renew by themselves, so there is nothing to cancel: the plan simply ends unless you pay for another period.

Write to hello@domaingorkha.com from the email address on your account, or give the mobile number you signed up with, and include:

• The name of your workspace or the address of your website.
• The date and amount of the payment.
• The payment reference or the receipt we sent you.

We reply within two working days.

An approved refund is returned to the method you paid with: the same card, wallet or bank account. Refunds are made in the currency of the payment, which for most customers is Nepali rupees.

We send a refund within 7 working days of approving it. Your bank or wallet may take a few days more to show it. If the original method cannot receive a refund, we will arrange a bank transfer to an account in your name.

A payment made outside the platform, for example in cash, is refunded by bank transfer to an account in the name of the person who paid.

When a plan is refunded, the workspace moves to the free plan. Your website and its content are kept, within the free plan's limits, and anything that depends on the paid plan stops working, including a connected custom domain.

If something looks wrong with a charge, please write to us first: most problems are settled within a day. A payment disputed with a bank or wallet while we are still able to resolve it may lead to the account being paused until the dispute is closed.

Questions about a payment or a refund: hello@domaingorkha.com.